Platform
The infrastructure
behind every call.
Finn isn't a wrapper. It's the voice intelligence, observability, orchestration, integration, and security layer — built for teams that ship at production scale.
Product capabilities
Five pillars.
One platform.
The substrate behind every Finn deployment — from sub-second voice loops to SOC 2 controls.
AI agent capabilities
Voice, chat, and multimodal agent tooling
Observability & evals
Monitor, score, and improve every call
AI agent orchestration
Route, escalate, and coordinate agents at scale
Integrations
CRMs, dialers, ticketing, and custom APIs
Security & trust
HIPAA BAAs, GDPR, SOC 2, and enterprise controls
Features
37 features.
All built-in.
Every primitive your team will actually use — voice, routing, comms, calendar, analytics, compliance. Filter by category or search to find what you need.
Core
7 featuresWorkflow Editor
Drag-and-drop call flow builder
Learn moreKnowledge Base
Feed agents with docs and FAQs
Learn moreVoice Library
100+ voices across 46 languages
Learn moreLive Transfer
Warm handoff to human agents
Learn morePost-call Analysis
Auto-tagged outcomes and sentiment
Learn moreBatch Calling
Outbound campaigns at scale
Learn moreBranded Call ID
Your name + logo on the caller ID
Learn moreComms
4 featuresVoice & turn-taking
5 featuresVoicemail Detection
Distinguish human from machine in 1.2s
Learn moreReal-time Interruption
Finn yields the floor in under 80ms
Learn moreMid-call Language Switch
46 languages, hot-swap per turn
Learn moreSilence Handling
Tiered prompts before graceful exit
Learn moreCustom Pronunciation
SKUs, drugs, brand terms — said right
Learn moreRouting & telephony
6 featuresIVR Digit Press
Navigate legacy phone trees automatically
Learn moreBusiness Hours Routing
Route by time of day + caller timezone
Learn moreSkill-based Queues
Match callers to the right specialist
Learn moreHold-music Alternative
Productive conversation, not muzak
Learn moreBYOC SIP Trunk
Bring your existing carrier
Learn moreMulti-line Concurrency
Thousands of simultaneous calls
Learn moreCalendar & booking
5 featuresCalendar Sync
Two-way Google + Outlook integration
Learn moreCal.com Integration
Book through Cal.com + Calendly event types
Learn moreConditional Slot Logic
Route bookings by intent + tier + geography
Learn moreReschedule on No-show
Auto-callback within 5 minutes of a miss
Learn moreAppointment Reminders
Multi-channel, two-way response handling
Learn moreOps & compliance
5 featuresAudience CSV Upload
Drop a sheet, dial in minutes
Learn moreA/B Test Workflows
Split traffic, measure conversion + sentiment
Learn moreEvals Scoring
100% call coverage against your rubric
Learn morePer-Finn Redaction
PII stripped before storage
Learn moreData Residency
US, India, SG, AU, UK, EU — lock it
Learn moreAnalytics & insights
5 featuresSentiment Timeline
Per-turn emotion + inflection detection
Learn moreConversation Tagging
Custom tags auto-applied to every call
Learn moreFunnel Analytics
Per-node drop-off across the workflow
Learn moreCost per Outcome
CFO-ready ROI per workflow + cohort
Learn moreAudit Log Export
SIEM-streamed, immutable, 7yr retention
Learn moreShip calls today
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Every account starts with a 30-minute free trial. No card. No procurement. Just calls.