Quality & ops
Every call,
auto-tagged.
Outcome, sentiment, intent, dispute flags — generated automatically per call. No human QA required. Wire it into your CRM, act tomorrow.
30-minute free trial. No card. No procurement.
How it works
Tag the call.
Act on the outcome.
Drag, wire, deploy. Each step is reversible — every save creates a versioned snapshot.
Define your outcome taxonomy
Pick from templates (sales qualified, payment confirmed, dispute raised) or define your own. Per-workflow taxonomy with mutually exclusive labels.
Outcome
Booked
Sentiment
+0.71
Duration
2:14
▸ captured · intent: booking
▸ captured · slot: Tue 14:00
Auto-tag on call end
PCA runs the moment the call disconnects. Outcome, sentiment per turn, intent, captured fields, and dispute flags — all generated automatically.
Evals passing
4 / 5
Avg score
88.8
+1.2
Calls evaluated
12,840
Push to your stack
Webhook fires with structured payload to your CRM, helpdesk, data warehouse, or Slack channel. Act on the outcome before the rep finishes their next call.
QA on autopilot
From hours of
listening to zero.
No bolt-ons. No second platform. Every primitive ships with the editor.
100% call coverage
Every call tagged. Not a 5% sample. Not the obvious wins. The escalations, the no-shows, the disputes — all surfaced.
Custom taxonomy per workflow
Sales workflow tags differently than collections. Define outcomes that match how your team thinks about the work.
Sentiment per turn
Spot the exact moment a call went sideways. Coach reps on what worked, drop the prompts that didn't.
Dispute auto-flag
Caller raises a TCPA, GDPR, or service complaint — PCA flags + freezes the call for compliance review.
Shipped in production
Real teams, real outcomes.
“Conversion rate up from 65% to 82%. Agent workload reduced by 40%. Lead response time under 2 minutes.”
Ayush Pateria
CEO & Cofounder, Snazzy · Snazzy
Trust + ecosystem
Plugs in. Audits clean.
Wires into your existing stack via 100+ connectors. Compliant from day one across the workloads that demand it.
Salesforce
HubSpot
Slack
Zendesk
Notion
LinearDon't see yours? Finn plugs into any system via REST + webhooks.
FAQ
Questions and answers.
How quickly does PCA run after call end?+
Within 30 seconds of disconnect. Outcome, sentiment, transcript, and structured fields all available via webhook + dashboard within that window.
Can I customize the outcome taxonomy?+
Yes. Define your own mutually exclusive outcomes per workflow. We provide templates for common verticals (sales, support, collections, healthcare) as starting points.
Where do PCA results get sent?+
Anywhere you have a webhook endpoint — CRM, helpdesk, data warehouse, Slack, Linear, your own internal API. Multiple destinations per workflow supported.
Is the full transcript stored?+
Yes. Full word-level transcript with speaker diarization, timestamps, and confidence scores. Stored per your data retention policy.
Can I disable PCA on sensitive workflows?+
Yes. PCA can be disabled per workflow or per call (e.g. HIPAA-restricted flows). Captured fields and outcome can be redacted before storage.
Outcomes you can act on
Stop guessing
what happened.
PCA tags every call against your custom outcome taxonomy. Sentiment per turn. Dispute auto-flagged. Pushed to your stack on call end.