Routing & telephony
9-5 in Mumbai.
9-5 in Manhattan.
Route inbound calls by time of day + caller timezone. Business hours go to humans, after-hours to Finn, holidays to a custom message. All in one config.
30-minute free trial. No card. No procurement.
How it works
Detect.
Route. Cover.
Drag, wire, deploy. Each step is reversible — every save creates a versioned snapshot.
Define your schedule
Per-region business hours, holiday calendar, lunch breaks if you want. Multiple schedules per finn.
Detect caller timezone
Inbound caller area code + locale data → timezone. Inbound from a Mumbai number routes against IST hours.
Latency
384ms
Status
200
Retries
0
Request
POST /api/inventory/check
{
"sku": "NAVY-HOODIE-M",
"region": "IN-MH"
}Response
{
"in_stock": true,
"count": 124,
"next_restock": "2026-06-04"
}Route the call
In hours → human queue. Out of hours → Finn handles it. Holiday → custom message + callback offer.
Triage
Inbound router
DONEBooking
Scheduling specialist
ACTIVEConfirm
SMS follow-up
QUEUEDShared context · call IN-44219
caller.name = "Aarav Singh" caller.intent = "follow-up booking" captured.slot = "Tue 14:00" captured.doctor = "DR. Patel" captured.insurer = "BCBS"
Coverage that thinks
Right call.
Right time.
No bolt-ons. No second platform. Every primitive ships with the editor.
Multiple schedules per finn
Sales hours, support hours, escalation hours — different rules, same workflow.
Country holiday calendars
Built-in calendars for US, UK, EU, India, Australia, more. Manual overrides for company-specific dates.
Overflow handling
When the queue fills during business hours, Finn picks up the overflow instead of letting calls drop.
Live-editable
Update hours mid-week — applies to in-flight calls within seconds. No re-deploy.
Shipped in production
Real teams, real outcomes.
“TOFA launched a national campaign with Finn — 10K+ calls daily and seamless human escalations.”
Alice Smith
Senior Engineer, Gofts · TOFA
Trust + ecosystem
Plugs in. Audits clean.
Wires into your existing stack via 100+ connectors. Compliant from day one across the workloads that demand it.
Twilio
Plivo
Salesforce
HubSpot
ZendeskDon't see yours? Finn plugs into any system via REST + webhooks.
FAQ
Questions and answers.
How is caller timezone detected?+
Area code mapping for US/Canada (~95% accurate). International caller ID + country code for global. Override via CRM lookup when caller is known.
Can I configure different schedules per workflow?+
Yes. Sales workflow uses sales hours. Support workflow uses support hours. Different finns can share or split schedules.
How are holidays handled?+
Built-in country holiday calendars (US, UK, EU, India, Australia, more). Override any date for company-specific closures (e.g. company offsites).
What happens during overflow?+
When the human queue fills past your threshold, Finn picks up the overflow + handles or schedules callback. No dropped calls.
Can I switch routing mid-shift?+
Yes — manual override from the dashboard. Useful for emergencies, all-hands meetings, weather closures.
Coverage without burnout
Finn covers nights.
Humans cover days.
Smart business-hours routing keeps reps focused during their shift + lets Finn handle everything else — overflow, after-hours, holidays.