Workflows that
bend, not break.
Drag-and-drop call flows, conditional branching, human handoff, multi-agent coordination — orchestration that survives the production messy real world.
Orchestration primitives
Compose any call flow.
In minutes.
The hard part of voice AI isn't the AI — it's the workflow around it. Routing, escalation, fallback, state. Finn ships them all.
Drag-and-drop workflow editor
Visual call flows. Variables, branches, loops, transfers — every node configurable, no JSON spelunking.
Conditional routing
Route by intent, sentiment, audience segment, time of day. Send VIPs to live agents, others to self-serve.
Live human handoff
Warm transfer with full context — the human picks up where Finn left off. No 'can you repeat your account number?'
Multi-agent coordination
Specialist agents for specialist tasks. Triage → Booking → Confirmation, all under one orchestrator.
Voicemail + fallback
Detect voicemail, drop tailored messages. Failed call? Auto-retry with backoff. Unreachable? Queue for tomorrow.
Variables + memory
Persist caller state across nodes and across calls. Build genuinely stateful conversations.
workflows as visual code
Drag a node, ship a flow. No code spelunking.
The workflow editor exposes every primitive — say, branch, capture, function call, transfer, hang-up — as draggable nodes. Variables persist across nodes. Conditional routing splits the path. Whatever business logic runs in your head, it runs in the editor.
- Visual canvas with say/capture/branch/call/transfer
- Variables persisted across nodes + calls
- Conditional routing on intent, sentiment, segment
- Version control + diff view per workflow
human in the loop
Warm transfer with full context.
When the conversation needs a human, Finn doesn't dump the caller on a cold queue. It hands off the call summary, the structured outcome, and the captured fields — so the human picks up where Finn left off, not from scratch.
- Warm transfer with full call summary attached
- Skill-based routing to specialist agents
- Hold music + ETA on extended transfers
- Auto-fallback to voicemail or callback queue
multi-agent coordination
Specialist agents for specialist tasks.
One agent for triage. Another for booking. A third for confirmation. Stitch them together with an orchestrator that hands state between them — same call, same caller, escalating context.
- Per-skill agents, shared workspace context
- Orchestrator-driven hand-offs
- Persistent caller state across the whole conversation
- Independent evals + rollouts per specialist
Production-grade
Survive contact
with reality.
Real customers say weird things, hang up mid-sentence, call back twice. Finn's orchestration was designed against that — not for happy paths.
Audited + compliant
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