Comms
WhatsApp messages,
from the same workflow.
Verified business profile. Rich media. Templated post-call follow-up with documents, payment links, and booking confirmations.
30-minute free trial. No card. No procurement.
How it works
Verified profile.
Approved templates. Live in days.
Drag, wire, deploy. Each step is reversible — every save creates a versioned snapshot.
Onboard your business profile
WhatsApp Business API verification — we handle Meta paperwork. Verified green-tick profile with your logo and call-back number.
Events today
2,841
PII redactions
148
Logins
22
Approve message templates
Pre-approve templates per use case (confirmation, reminder, payment, support). Approval cycle ~24h. Variable slots stay flexible.
Sources
5
Indexed chunks
1,696
Fire from any call node
WhatsApp node in the editor next to SMS. Mid-call or post-call. Rich media (PDF, image, location) attached automatically based on context.
Verified, compliant, rich
Trust signals
the inbox respects.
No bolt-ons. No second platform. Every primitive ships with the editor.
85% read rate
WhatsApp messages get opened — within 5 minutes typically. Compare to ~20% for email.
Rich media attachments
PDF invoices, location pins, booking confirmations, product images. Sent natively in the conversation.
Two-way conversation handoff
Customer replies route back to a human or a chat agent. No dead-end one-way blasts.
Multi-language templates
Approve templates in 46 languages. Sent in the caller's preferred language automatically.
Shipped in production
Real teams, real outcomes.
“Call abandonment down to 5% from ~30%. 75-80% of inbound calls fully handled by Finn. 24/7 AI coverage replaced 80+ offshore agents.”
Shikha Chouksey
COO & Cofounder, Orbit Wallet · Orbit Wallet
Trust + ecosystem
Plugs in. Audits clean.
Wires into your existing stack via 100+ connectors. Compliant from day one across the workloads that demand it.
WhatsApp
Twilio
Salesforce
HubSpot
Zendesk
SlackDon't see yours? Finn plugs into any system via REST + webhooks.
FAQ
Questions and answers.
How long does WhatsApp Business onboarding take?+
Typically 3-5 business days for Meta verification + green-tick. We handle the paperwork; you provide business documents (incorporation cert, address, domain, logo).
Why do templates need pre-approval?+
WhatsApp requires templates for any business-initiated outbound message (utility, marketing, authentication). Approval is one-time per template; ~24h turnaround from Meta.
Can I attach files?+
Yes. PDFs, images, videos, audio, location pins, contact cards. Attached natively to the WhatsApp message — no external link.
What happens when the customer replies?+
Replies route to a human chat agent, a Finn chat workflow, or your existing helpdesk. No dead-end blasts — two-way conversation supported by default.
Is opt-in required?+
Yes. WhatsApp requires opt-in before the first outbound business message. Finn captures + logs verbal consent during the call before triggering the first WhatsApp send.
Where your customers actually read
WhatsApp is the inbox.
Meet them there.
85% read rate within 5 minutes. Triggered from any call workflow with full variable merging + audit-logged consent.