Comms
Telegram bots,
for calls that need a chat.
Trigger Telegram messages from any call node. Reach customers in markets where Telegram is the dominant channel — India, Brazil, MENA, Eastern Europe.
30-minute free trial. No card. No procurement.
How it works
One bot.
Every workflow.
Drag, wire, deploy. Each step is reversible — every save creates a versioned snapshot.
Connect your Telegram bot
BotFather token in 30 seconds. Or let us provision a dedicated bot tied to your brand profile.
Events today
2,841
PII redactions
148
Logins
22
Drop Telegram nodes
Same workflow editor as SMS + WhatsApp + email. Configure body, attachments, inline buttons, polls.
Two-way conversation handoff
User replies to the bot route to a human agent or a Finn chat workflow. Conversation threaded to the originating call.
Built for emerging markets
Where SMS bounces.
Telegram lands.
No bolt-ons. No second platform. Every primitive ships with the editor.
700M+ active users globally
Dominant chat platform in India, Brazil, Russia, Iran, parts of MENA + Eastern Europe. Reach customers SMS misses.
Inline buttons + polls
Send polls, quick-reply buttons, web app launches — interactive surfaces SMS can't match.
Rich media + files up to 2GB
Send PDFs, videos, location, audio — natively in the chat. No external link fallback.
Free at any scale
Telegram Bot API has no per-message cost. Run 1,000 or 1,000,000 messages — same flat platform fee.
Shipped in production
Real teams, real outcomes.
“70% of production-support calls now contained. 800+ man-hours saved every month. Wait time reduced to under 30 seconds.”
David Johnson
Head of HR, Frinks AI · Frinks AI
Trust + ecosystem
Plugs in. Audits clean.
Wires into your existing stack via 100+ connectors. Compliant from day one across the workloads that demand it.
Salesforce
HubSpot
Zendesk
Slack
Notion
ZapierDon't see yours? Finn plugs into any system via REST + webhooks.
FAQ
Questions and answers.
Why use Telegram over SMS?+
Telegram is the dominant chat channel in many markets (India, Russia, Iran, Brazil, parts of MENA + Eastern Europe). Free at any volume, supports rich media, polls, inline buttons, files up to 2GB. SMS still wins for universal reach in US/EU.
Do I need my own bot or do you provide one?+
Both options. Bring your own BotFather token in 30 seconds, or let us provision a dedicated bot tied to your verified brand profile (custom name, avatar, description).
Can users start a conversation with the bot?+
Yes. Inbound Telegram messages route to a Finn chat workflow, a human agent, or your existing helpdesk — same handoff logic as voice.
What's the cost compared to WhatsApp?+
Telegram Bot API has no per-message charge. WhatsApp charges per conversation window (utility, marketing, authentication tiers). Telegram wins on cost at high volume in supported regions.
Can I send polls and inline buttons?+
Yes. Telegram's interactive surfaces (inline keyboards, polls, quizzes, web app buttons) are first-class node options in the workflow editor.
Meet customers where they live
Telegram in India.
WhatsApp in LATAM. Done.
Wire Telegram alongside SMS, WhatsApp, and email. Pick channels per region or per persona. Same orchestrator, same compliance posture.