Routing & telephony
Press 1 for sales.
Finn presses it.
Finn navigates legacy IVR menus on outbound calls — presses digits, listens for the right branch, gets the human or system you actually need.
30-minute free trial. No card. No procurement.
How it works
Listen.
Decide. Press.
Drag, wire, deploy. Each step is reversible — every save creates a versioned snapshot.
Detect the menu
ASR transcribes the IVR prompt in real time. Workflow matches against expected branches.
p50
384ms
p95
412ms
p99
538ms
Generate DTMF tones
Sub-100ms tone generation for the right digit. Or speak the choice if the IVR accepts voice.
Latency
384ms
Status
200
Retries
0
Request
POST /api/inventory/check
{
"sku": "NAVY-HOODIE-M",
"region": "IN-MH"
}Response
{
"in_stock": true,
"count": 124,
"next_restock": "2026-06-04"
}Branch or escalate
Conditional logic on what comes next — human pickup, voicemail, second menu, hold queue. All handled.
Built for real-world phone systems
Every IVR.
Fully navigated.
No bolt-ons. No second platform. Every primitive ships with the editor.
DTMF + voice navigation
Generates tones for digit-press menus. Speaks choices for voice-driven IVRs. Both work.
Conditional branching
Different paths based on what the IVR says. 'Account number?' → speak it. 'Press 1?' → press it.
Hold-queue tolerance
When the IVR drops Finn into a queue, Finn waits patiently + signals when a human picks up.
Every press logged
Audit trail of every digit + every spoken response. QA-ready transcript.
Shipped in production
Real teams, real outcomes.
“Call abandonment down to 5% from ~30%. 75-80% of inbound calls fully handled by Finn. 24/7 AI coverage replaced 80+ offshore agents.”
Shikha Chouksey
COO & Cofounder, Orbit Wallet · Orbit Wallet
Trust + ecosystem
Plugs in. Audits clean.
Wires into your existing stack via 100+ connectors. Compliant from day one across the workloads that demand it.
Twilio
Plivo
Salesforce
HubSpot
SlackDon't see yours? Finn plugs into any system via REST + webhooks.
FAQ
Questions and answers.
What's the use case for IVR navigation?+
Outbound calls to legacy systems — utilities, insurers, hospitals, government agencies that haven't modernized. Finn navigates their menus so your reps don't have to.
How does Finn know which digit to press?+
ASR transcribes the IVR prompt in real time. Workflow logic matches expected branches ('For sales, press 1' → 1).
Can Finn handle voice-driven IVRs?+
Yes — Finn speaks the menu choice ('Sales') in addition to DTMF tones. Both modes supported per workflow.
What happens when the IVR drops Finn in a hold queue?+
Finn waits patiently with periodic VAD checks. When a human picks up, Finn detects + signals the workflow to take the next action (escalate to your rep, deliver the message, etc.).
Is the navigation auditable?+
Yes — every digit press + spoken response logged with timestamp. Full transcript available on the call timeline.
Beat the menu maze
Stop burning reps
on phone trees.
Finn handles the 'press 1, press 2' navigation automatically — your reps land on the human, not the hold queue.