Conversation intelligence
Grounded answers.
Every turn.
Upload PDFs, sitemaps, FAQs, internal docs. Finn embeds, chunks, and retrieves the right passage every turn. Source citations attached to every answer.
30-minute free trial. No card. No procurement.
How it works
From your docs
to grounded answers.
Drag, wire, deploy. Each step is reversible — every save creates a versioned snapshot.
Upload anything
PDFs, sitemaps, FAQ pages, public APIs, Notion exports — drop them in. Auto-detected source type, no schema config.
Sources
5
Indexed chunks
1,696
Chunk + embed + index
Smart chunking respects document structure. Re-embeds on source change. Per-Finn workspace isolation — your agent never sees another team's data.
Triage
Inbound router
DONEBooking
Scheduling specialist
ACTIVEConfirm
SMS follow-up
QUEUEDShared context · call IN-44219
caller.name = "Aarav Singh" caller.intent = "follow-up booking" captured.slot = "Tue 14:00" captured.doctor = "DR. Patel" captured.insurer = "BCBS"
Retrieve + cite mid-call
Sub-200ms retrieval per turn. Citations attached to every answer so QA can audit the source. If the answer isn't there, Finn says so.
p50
384ms
p95
412ms
p99
538ms
Grounded by design
Every answer
traceable to a source.
No bolt-ons. No second platform. Every primitive ships with the editor.
Source citations on every reply
QA and compliance can audit any answer back to the exact passage. No black-box responses.
Auto re-indexing on change
Update a PDF, push a doc change — the knowledge base re-indexes. No stale answers.
Per-Finn workspace isolation
Sales finn never sees support docs. HR never sees billing PII. Strict separation per agent.
Refuses to hallucinate
If the answer isn't in the corpus, Finn says so — and routes the caller to someone who knows.
Shipped in production
Real teams, real outcomes.
“Call abandonment down to 5% from ~30%. 75-80% of inbound calls fully handled by Finn. 24/7 AI coverage replaced 80+ offshore agents.”
Shikha Chouksey
COO & Cofounder, Orbit Wallet · Orbit Wallet
Trust + ecosystem
Plugs in. Audits clean.
Wires into your existing stack via 100+ connectors. Compliant from day one across the workloads that demand it.
Notion
Salesforce
HubSpot
Zendesk
Slack
IntercomDon't see yours? Finn plugs into any system via REST + webhooks.
FAQ
Questions and answers.
What document formats are supported?+
PDFs, Markdown, HTML pages, sitemaps, Notion exports, Google Docs, public REST endpoints. Anything text-based — we extract, chunk, and embed automatically.
How fast is retrieval mid-call?+
Sub-200ms per query in the steady state. Retrieval runs in parallel with LLM inference so it doesn't add latency to the voice loop.
What happens when a source document changes?+
Sources are polled on a schedule (default daily, configurable). Changed documents are re-chunked and re-embedded automatically. In-flight calls finish on the prior version.
Can different Finns share or isolate knowledge bases?+
Both. You can scope a knowledge base to one Finn, share it across a team, or attach multiple knowledge bases to a single Finn with priority weighting.
What if the answer isn't in the knowledge base?+
Finn says so and either escalates to a human, takes a callback request, or routes to a different specialist agent — your choice, configured per Finn.
Used in
RAG, done right
No hallucinated SLAs.
No made-up policies.
Knowledge base grounds every response in your actual data. If the answer isn't there, Finn says so — and routes the caller to someone who knows.