Routing & telephony
Hold music?
Finn talks instead.
Replace generic hold music with branded micro-interactions — status updates, quick captures, FAQ answers — while the caller waits for a human.
30-minute free trial. No card. No procurement.
How it works
Engage.
Capture. Hand off.
Drag, wire, deploy. Each step is reversible — every save creates a versioned snapshot.
Detect hold state
When a caller enters a queue, Finn picks up the conversation — status, ETA, branded intro.
Caller
Aarav S.
Duration
02:14
Agent
Specialist 2
Context for human agent
Booking request · Tue 14:00 · DR. Patel · BCBS insurance · Sentiment +0.71
Capture useful info
Pre-collect fields the human will need anyway — account number, reason for call, urgency. Saves the rep 30 seconds.
Outcome
Booked
Sentiment
+0.71
Duration
2:14
▸ captured · intent: booking
▸ captured · slot: Tue 14:00
Hand off when available
Human picks up with the captured fields + Finn's summary pre-loaded. Caller doesn't repeat themselves.
Caller
Aarav S.
Duration
02:14
Agent
Specialist 2
Context for human agent
Booking request · Tue 14:00 · DR. Patel · BCBS insurance · Sentiment +0.71
Wait time worth listening to
Engaged callers.
Faster handoffs.
No bolt-ons. No second platform. Every primitive ships with the editor.
Pre-captures the obvious
Account number, reason for call, urgency — collected during hold so the rep doesn't start from scratch.
Real-time ETA updates
'2 callers ahead of you' beats 'thank you for your patience' on loop.
Per-queue scripts
Different hold scripts for sales vs support vs collections. Brand voice consistent across them all.
Reduced abandon rate
Engaged callers stay on the line. Typical 25-40% drop in abandons vs muzak baseline.
Shipped in production
Real teams, real outcomes.
“70% of production-support calls now contained. 800+ man-hours saved every month. Wait time reduced to under 30 seconds.”
David Johnson
Head of HR, Frinks AI · Frinks AI
Trust + ecosystem
Plugs in. Audits clean.
Wires into your existing stack via 100+ connectors. Compliant from day one across the workloads that demand it.
Twilio
Plivo
Zendesk
Salesforce
SlackDon't see yours? Finn plugs into any system via REST + webhooks.
FAQ
Questions and answers.
How is this different from a normal IVR?+
IVRs are decision menus you press through. Hold-music alternative is a live conversation that fills wait time productively — collecting fields, surfacing status, answering quick FAQs while the queue moves.
Does it actually reduce abandon rates?+
Typical customers see 25-40% drop in queue abandons vs muzak baseline. Engaged callers stay on the line.
Can the captured info be pushed to the rep?+
Yes — handoff includes the fields Finn captured + a one-line summary, screen-popped into your CRM or helpdesk.
What if the queue is empty when Finn finishes hold-script?+
Configurable: route immediately, loop to a different script, offer callback, switch to ambient hold music as fallback.
Can I customize the script per queue?+
Yes — every queue can have its own hold workflow. Different tone for VIP queue vs general support.
Wait time, productive
Turn dead air
into live conversation.
Hold-music alternative keeps the caller engaged + warms them up for the human. Faster handoff, higher CSAT, no muzak fatigue.