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Wellness · Inbound

Iris

Salon & Spa Booking

Meet Iris, a salon and spa concierge. Iris books appointments, suggests services, and confirms preferences for upcoming visits.

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What it does

Built around four
core capabilities.

1

Service selection

Handles service selection reliably, every call.

2

Stylist preference

Handles stylist preference reliably, every call.

3

Booking confirm

Books appointments directly against your calendar with availability awareness.

4

Reschedule

Books appointments directly against your calendar with availability awareness.

Sample conversation

A typical
inbound call.

Every prompt is editable in the workflow editor after you import the playbook.

Customer

Hi, I'd like to book a salon appointment.

Iris (Finn)

You've reached the right place — I'm Iris. Could you share a few details so I can service selection?

Customer

A trim and color, with Sarah if she's free.

▸ Captured: Service selection

Iris (Finn)

Got it. Could you share a few details so I can stylist preference?

Customer

Saturday afternoon works.

▸ Captured: Stylist preference

Iris (Finn)

Thanks. I've logged the details — you'll get a confirmation by SMS in the next minute.

How it works

Three steps from
playbook to live calls.

Import

Pick the Salon & Spa Booking playbook and Finn drops the full workflow into your dashboard.

Customize

Tweak the persona, prompts, captured fields, and integrations — no code, just drag-and-drop.

Deploy

Connect a phone number, upload an audience or set up inbound routing, and go live in minutes.

What's included

Everything ships
ready to go.

Pre-built workflow, captures, and integrations — every node editable. Wires into the tools your wellness team already uses.

  • Pre-written inbound welcome message
  • Pre-built workflow nodes covering every step
  • Capture fields for service selection, stylist preference, booking confirm
  • Recommended voice + language pair for the industry
  • Suggested handoff rules (live agent transfer + voicemail fallback)
  • Editable persona — tweak tone, name, and prompt without code
  • Phone-number-aware routing and business-hours logic

Suggested integrations

MindbodyVagaroBooksySquare Appointments

Don't see yours? Finn plugs into any system via webhooks + API.

Real outcomes

Teams that already shipped.

"Conversion rate up from 65% to 82%. Agent workload reduced by 40%. Lead response time under 2 minutes."
Ayush Pateria

Ayush Pateria

CEO & Cofounder, Snazzy

Part of

Wellness solutions

Salon + spa booking, gap fill, lapsed-guest revival

See full wellness solution

FAQ

Questions and answers.

Which booking platforms does Finn integrate with?+

Mindbody, Vagaro, Fresha, Booker, Schedulicity, Square Appointments. Two-way sync of bookings, cancellations, and waitlists.

Can Iris upsell services on the call?+

Yes — adds contextual upsells based on the caller's history. 'Your last cut was a balayage — want to add a gloss this time?' Configurable per service menu.

How does no-show fee enforcement work?+

Iris reads back your late-cancel + no-show policy at booking, captures explicit consent. On no-show, triggers fee collection via your booking platform's payment integration.

Is this HIPAA-relevant for medspa?+

For medspa / dermatology / wellness-medical, treat caller data with HIPAA-equivalent privacy. Iris is configured to never discuss diagnoses or treatments over voice — those route to a clinical staff member.

Can Finn run lapsed-guest reactivation?+

Yes — quarterly outbound campaigns to guests who haven't visited in 90+ days. Personalized 'we miss you' + service offer. Typical recovery: 5–10% of dormant guest list.

Ready to ship

Import Salon & Spa Booking
and go live today.

Every account starts with a 30-minute free trial. No credit card needed.

Book a demo