Voice & turn-taking
Awkward silence?
Finn prompts.
Configurable silence policies — gentle prompt after 3s, second prompt after 6s, graceful exit after 10s. Per-workflow tuning. No more dead air.
30-minute free trial. No card. No procurement.
How it works
Wait.
Then prompt. Then exit.
Drag, wire, deploy. Each step is reversible — every save creates a versioned snapshot.
Detect silence
VAD measures speech absence per turn. Threshold tunable — quieter inbound vs noisy mobile outbound.
p50
384ms
p95
412ms
p99
538ms
Tiered prompts
First gentle prompt at 3s ('Are you still there?'). Second at 6s ('I can call back if now isn't good.'). Graceful exit at 10s.
Log + classify
Silence events tagged on the call timeline + PCA output. Helps spot bad audio paths, distracted callers, system issues.
Outcome
Booked
Sentiment
+0.71
Duration
2:14
▸ captured · intent: booking
▸ captured · slot: Tue 14:00
Tuned per turn type
Patience where it pays.
Prompts where it doesn't.
No bolt-ons. No second platform. Every primitive ships with the editor.
Per-turn-type timers
Capture turns (caller thinking) get 6s. Decision turns (yes/no) get 3s. Configured per workflow.
Three-tier prompts
Soft → medium → graceful exit. Caller never feels rushed or stranded.
Custom prompt phrases
Default English phrases included. Replace with your brand voice + tone, per language.
Audit-friendly
Every silence event tagged so you can spot bad audio routes or recurring caller-side issues.
Shipped in production
Real teams, real outcomes.
“Conversion rate up from 65% to 82%. Agent workload reduced by 40%. Lead response time under 2 minutes.”
Ayush Pateria
CEO & Cofounder, Snazzy · Snazzy
Trust + ecosystem
Plugs in. Audits clean.
Wires into your existing stack via 100+ connectors. Compliant from day one across the workloads that demand it.
Twilio
Plivo
Salesforce
HubSpot
ZendeskDon't see yours? Finn plugs into any system via REST + webhooks.
FAQ
Questions and answers.
What are the default silence timers?+
3s gentle prompt → 6s second prompt → 10s graceful exit with retry-callback offer. All adjustable per workflow + per turn type.
Can I customize the prompt phrases?+
Yes — replace defaults with your brand voice + tone. Different phrases per language, per workflow.
How is silence different from a pause?+
Pauses are <500ms (natural turn-taking). Silence kicks in only when speech is absent past the configured threshold for the current turn type.
Does silence handling work during interruption?+
Yes — if the caller interrupts then goes quiet mid-thought, Finn waits the configured threshold before re-prompting, not just barreling forward.
Are silence events logged?+
Yes — every silence trigger tagged on the call timeline + included in PCA output. Useful for spotting bad audio paths or recurring caller-side issues.
Keep the call alive
Silence doesn't
kill the call.
Smart silence handling fills the gap without nagging. Different policies for capture turns (be patient) vs decision turns (re-prompt fast).