Billing & Plans

This page covers what you pay for, how plans differ, and how to keep your spend predictable.

The short version. You pay a fixed monthly subscription for your plan, plus per-minute usage for the AI and the telephony. Most users on the Growth plan spend $500-$2,000/month total including usage. You can set spend caps to make sure surprises never happen.

You can start free. Every new account gets $25 of credit. No card required to begin. That's enough for several hundred test calls.

How pricing works

FinnAI bills on three axes:

1. Subscription — flat monthly fee for the plan tier. Unlocks features and base usage limits.
2. AI usage — per-minute charge for the LLM + TTS + STT stack while a call is active.
3. Telephony usage — per-minute carrier charge, varies by destination country.

You'll see both AI and telephony as separate line items on every invoice.

Plan tiers

See hirefinn.ai/pricing for the current feature matrix.

What's included vs. metered

Included in every plan

• Dashboard access (unlimited users on Growth+).
• Knowledge base storage (up to plan limit).
• Standard voices.
• All integrations except SSO/SAML.
• 90 days of recording + transcript retention.

Metered (charged in addition to subscription)

• AI minutes — every minute a call is active. Rate depends on plan tier ($0.04 – $0.10 / min).
• Telephony minutes — varies by country. US/Canada: $0.012/min. UK: $0.015/min. India: $0.04/min.
• Premium voices — surcharge of $0.02/min when using a premium voice tier.
• SMS — $0.0075 per US SMS, varies by country.
• Phone number rental — $1 – $5/month per number.

The platform shows a real-time cost meter while a deployment runs.

Estimating campaign cost

Quick formula:

campaign cost ≈ (call count × avg duration × (AI rate + telephony rate))
              + (call count × per-call overhead)

Example: 1,000 outbound calls, avg 90 seconds, US telephony, Growth tier voice:

1,000 × 1.5 min × ($0.05 + $0.012) = $93
+ overhead ~$5
≈ $100 for the campaign

The deployment launch modal computes this estimate before you click Launch, using your audience size and the Finn's average duration from prior runs.

Budget caps

Protect yourself from runaway spend:

• Per-deployment cap — set during launch. Deployment auto-pauses when cap is hit.
• Daily cap — Settings → Billing → Spend Limits. All deployments pause across the account.
• Monthly cap — same, at month scope.

When a cap is hit, active calls finish but no new calls are dialed. An email alert goes out at 80% of cap; another at 100%.

Payment methods

• Credit card — Visa, Mastercard, Amex. Charged monthly on the 1st.
• ACH — US bank accounts. Enterprise only.
• Wire transfer — Enterprise only, with NET-30 terms.
• Dodo Payments — for customers in regions where credit cards have FX or surcharge issues.

Change payment method: Settings → Plan and billing → Payment.

Invoices

• Generated on the 1st of each month for the prior month.
• Emailed to the billing contact (configure under Settings → Plan and billing → Contacts).
• Downloadable as PDF from Settings → Plan and billing → Invoices.
• Itemized: subscription + per-deployment AI minutes + per-number telephony minutes + add-ons.

For tax IDs (GST, VAT, etc), add them under Settings → Plan and billing → Tax.

Usage monitoring

Settings → Plan and billing → Usage shows:

• Current month-to-date spend, broken down by category.
• Forecasted month-end spend (based on trajectory).
• Per-deployment cost contribution.
• Per-Finn cost contribution.
• Anomaly flags — if any line item is >2x your trailing 30-day average.

Use this to catch a misbehaving Finn (e.g. one that's looping forever and burning 30-minute calls) before the invoice arrives.

Upgrading & downgrading

Settings → Plan and billing → Change Plan.

• Upgrades apply immediately. New limits + features available within seconds. You're charged a prorated amount for the remainder of the month.
• Downgrades take effect at the next billing cycle. You keep current limits until then.

You cannot downgrade if your current usage exceeds the target tier's limits — first reduce your audience size, Finn count, etc.

Free trial

New accounts get $25 of free credit, valid for 14 days. Plenty to launch a few test deployments and validate fit.

No card required to start. Card is requested only when credit runs out or when you launch a deployment that would exceed remaining credit.

Refunds

• Unused subscription — pro-rated refund on cancellation within the first 30 days.
• Usage charges — non-refundable (you incurred real carrier and inference cost).
• Bug-related refunds — case-by-case; contact support if a platform issue caused waste.

See terms for the full refund policy.

Cancelling

Settings → Plan and billing → Cancel Subscription.

• Cancellation is effective at the end of the current billing period.
• All deployments continue running until then.
• Data (Finns, audiences, call history) is retained for 90 days after cancellation, then permanently deleted unless you reactivate.
• Export everything you need beforehand: Settings → Data → Export All.

Common questions

Q: I was charged for telephony even though my deployment failed. A: Telephony is metered per carrier-attempted call, including failed connections. The carrier charges us either way, so we pass it through. Failed calls typically show as a few seconds of cost each.

Q: My monthly invoice spiked unexpectedly. A: Check Usage → Anomaly Flags. The most common cause is a Finn with limit_call_duration set too high (or no limit) running on a hostile audience that keeps the line open.

Q: Can I get a custom quote? A: Yes — for >500K calls/mo, regulated industries, or specific compliance needs. Contact sales.

Next

• FAQ → — more billing questions.
• Analytics → — cost-per-outcome metrics.