Powerful AI Phone Agent for
Retail & Consumer Goods.
Automate sales, customer service, and order management with Finn's intelligent voice agents.
Outbound · Service
Order status callbacks
Outbound · Recovery
Cart abandonment recovery
Inbound · Support
Returns + exchanges intake
Outbound · Loyalty
VIP customer outreach
Outbound · Service
Order status callbacks
Outbound · Recovery
Cart abandonment recovery
Inbound · Support
Returns + exchanges intake
Outbound · Loyalty
VIP customer outreach
Testimonials
See what customers say about us.
Finn helps retail businesses engage existing customers, upsell products, and recover lost sales—all through automated AI-driven calls.
Ensure smooth order processing, handle phone orders, provide real-time order status updates, and confirm returns without human intervention.
AI proactively reaches out to customers when a delivery attempt fails, confirming whether they still want their order—reducing unnecessary returns and logistics costs.
"TOFA launched a national campaign with Finn — 10K+ calls daily and seamless human escalations."
Alice Smith
Senior Engineer, Gofts
"70% of production-support calls now contained. 800+ man-hours saved every month. Wait time reduced to under 30 seconds."
David Johnson
Head of HR, Frinks AI
Playbooks
Ready-to-deploy templates for Retail & Consumer Goods.
Import a playbook, tweak the persona, and go live in minutes — every workflow is editable.
InboundRetail Customer Service
Meet ShopBot, an AI assistant for retail businesses, providing comprehensive customer support and enhancing shopping experiences.
Use this playbook
OutboundCart Abandonment Recovery
Meet Robin, a retail recovery agent. Robin reaches out to shoppers who left items in their cart and helps them complete the purchase.
Use this playbookHow it works
Enhance customer experience.
Automate retail operations with AI.
AI-Powered Sales & Order Taking
Boost Revenue with Automated Outbound Sales
Engage Existing Customers with Personalized Offers
AI can reach out to past buyers, offer promotions, and drive repeat purchases.
Phone-In Ordering & AI-Assisted Sales
Allow customers to place orders over the phone, especially in industries like cannabis retail and high-value goods.
Upsell & Cross-Sell Opportunities
Automate follow-ups and product recommendations based on customer purchase history.
Customer Service & Order Tracking
Automate Inbound Customer Inquiries
Order Tracking & Status Updates
AI retrieves real-time order status using order numbers, reducing call center workload.
Automated Order Processing for Phone Orders
Customers can place phone-in orders without waiting for a live agent.
Instant Customer Support Without Long Hold Times
AI answers frequently asked questions, reducing wait times and improving satisfaction.
Handle Operation Calls
Reduce Unnecessary Returns & Improve Logistics
Automatically Notification and follow up
Ensure customers have a seamless experience by proactively resolving delivery issues.
Proactively Confirm Undelivered Orders
When a delivery attempt fails, AI calls the customer to confirm if they still want the order.
Prevent Unwanted Returns & Reduce Costs
By reducing unnecessary return shipments, AI saves businesses money on logistics and restocking fees.
Integrations
Seamlessly integrates with
retail and ecommerce platforms.
AI Automation for Retail CRMs & Ecommerce Platforms
Ready to ship
Don't have developer resources? Find a certified partner to help.
Move from idea to live voice automation in days, not months. Talk to our team for a tailored quote in under 24 hours.
Pricing
Cut Costs by 90%
with AI phone Agents.
Scalable AI phone agents at a fraction of the cost, without compromising quality. Freeing your medical staff for higher-value tasks.
Pay only for what you use
$0 to start.
- $0.12 per minute
- 30 mins of free access.
- 50 concurrent calls.
- 42K custom workflows.
Enterprise Plan
For companies with large volumes, data or deployment requirements, or support needs.
- White glove service for your use case.
- Premium support with dedicated solution engineer teams.
- Custom pricing and concurrent calls based on your needs
Built on Finn
Every retail & consumer goods workflow ships with the same primitives.
F.A.Q
Questions & answers
Frequently asked questions about our AI voice solutions
AI-powered phone agents help retail and ecommerce businesses drive more sales and repeat purchases by automating outbound sales calls, upselling to existing customers, and handling inbound order inquiries. With AI-driven personalized recommendations, businesses can boost customer engagement and conversion rates without increasing their call center costs.
Yes! Finn enables automated phone-in ordering for retail stores, ecommerce platforms, and industries like cannabis retail and high-value goods. Customers can place orders over the phone, get real-time order confirmations, and receive updates—all without needing a human agent.
Absolutely! Finn integrates with ecommerce platforms like Shopify, Salesforce Commerce Cloud, and Magento to provide real-time order status updates based on order numbers. AI can also answer frequently asked questions (FAQs), process refunds, and escalate complex issues to human agents, ensuring fast and efficient customer support.
Yes! Finn seamlessly integrates with leading ecommerce platforms, retail CRMs, and POS systems including Shopify, Salesforce Commerce Cloud, Magento, and custom-built retail solutions. This allows businesses to automate order tracking, customer support, and outbound sales calls—all from a single AI-powered system.
Get started
Hire Finn and scale with confidence.
Move from idea to live voice automation — securely, reliably, and without operational risk.
Fort-nightly Launches
We move quickly and get you what you need
Powerful Tools
Pre-built dashboards, reports, automations, more