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Hospitality · Inbound

Laura

Restaurant Appointment Scheduler

Meet Laura, an AI assistant for Gourmet Table, a fine dining establishment committed to providing exceptional culinary experiences.

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What it does

Built around four
core capabilities.

1

Reservation management

Handles reservation management reliably, every call.

2

Table booking

Books appointments directly against your calendar with availability awareness.

3

Special requests

Handles special requests reliably, every call.

4

Dining coordination

Handles dining coordination reliably, every call.

Sample conversation

A typical
inbound call.

Every prompt is editable in the workflow editor after you import the playbook.

Customer

Hi, I'd like to make a dinner reservation.

Laura (Finn)

You've reached the right place — I'm Laura. Could you share a few details so I can reservation management?

Customer

Six of us, for Friday at 7.

▸ Captured: Reservation management

Laura (Finn)

Got it. What day and time works best for you?

Customer

Window table if possible.

▸ Captured: Table booking

Laura (Finn)

Thanks. I've logged the details — you'll get a confirmation by SMS in the next minute.

How it works

Three steps from
playbook to live calls.

Import

Pick the Restaurant Appointment Scheduler playbook and Finn drops the full workflow into your dashboard.

Customize

Tweak the persona, prompts, captured fields, and integrations — no code, just drag-and-drop.

Deploy

Connect a phone number, upload an audience or set up inbound routing, and go live in minutes.

What's included

Everything ships
ready to go.

Pre-built workflow, captures, and integrations — every node editable. Wires into the tools your hospitality team already uses.

  • Pre-written inbound welcome message
  • Pre-built workflow nodes covering every step
  • Capture fields for reservation management, table booking, special requests
  • Recommended voice + language pair for the industry
  • Suggested handoff rules (live agent transfer + voicemail fallback)
  • Editable persona — tweak tone, name, and prompt without code
  • Phone-number-aware routing and business-hours logic

Suggested integrations

OpenTableResyToastCloudbeds

Don't see yours? Finn plugs into any system via webhooks + API.

Real outcomes

Teams that already shipped.

"TOFA launched a national campaign with Finn — 10K+ calls daily and seamless human escalations."
Alice Smith

Alice Smith

Senior Engineer, Gofts

Related playbooks

More for Hospitality teams.

RileyOutbound

Event Demand Generator

Meet Riley, an AI representative for your events, dedicated to ensuring that your venue maintains optimal bookings and event engagement.

Open

Part of

Hospitality solutions

Reservations, event RSVPs, guest feedback loops

See full hospitality solution

FAQ

Questions and answers.

Can Finn handle peak dinner-rush reservation calls?+

Yes. Laura answers every inbound concurrently — no busy signal, no missed bookings. Front-of-house staff stays focused on guests in the room.

How does cancellation recovery work?+

When a guest cancels, Laura runs an outbound campaign to your waitlist in priority order — usually fills the slot within 5 minutes.

Does Finn recognize VIP guests?+

Yes — pulls guest history from your POS or CRM (Toast, Square, SevenRooms). Greets repeat guests by name, remembers favorite table, preferred server, dietary notes.

Can Finn collect event deposits?+

Yes — wires to Stripe or Square. Riley sends a deposit link via SMS during the event-booking call. Locks the commitment before hanging up.

How does the next-morning feedback call work?+

Calls guests the morning after their visit, captures 1-question NPS + verbatim quote. Detractors get routed to the GM before they leave a negative Google review.

Ready to ship

Import Restaurant Appointment Scheduler
and go live today.

Every account starts with a 30-minute free trial. No credit card needed.

Book a demo