Car Dealership · Inbound
Customer Support
Introducing Samantha, an AI assistant for automotive dealership customer service, dedicated to enhancing customer satisfaction and streamlining service operations.
What it does
Built around four
core capabilities.
Service inquiries
Handles service inquiries reliably, every call.
Appointment booking
Books appointments directly against your calendar with availability awareness.
Vehicle information
Handles vehicle information reliably, every call.
Customer assistance
Handles customer assistance reliably, every call.
Sample conversation
A typical
inbound call.
Every prompt is editable in the workflow editor after you import the playbook.
Customer
Samantha (Finn)
Customer
▸ Captured: Service inquiries
Samantha (Finn)
Customer
▸ Captured: Appointment booking
Samantha (Finn)
How it works
Three steps from
playbook to live calls.
Import
Pick the Customer Support playbook and Finn drops the full workflow into your dashboard.
Customize
Tweak the persona, prompts, captured fields, and integrations — no code, just drag-and-drop.
Deploy
Connect a phone number, upload an audience or set up inbound routing, and go live in minutes.
What's included
Everything ships
ready to go.
Pre-built workflow, captures, and integrations — every node editable. Wires into the tools your car dealership team already uses.
- Pre-written inbound welcome message
- Pre-built workflow nodes covering every step
- Capture fields for service inquiries, appointment booking, vehicle information
- Recommended voice + language pair for the industry
- Suggested handoff rules (live agent transfer + voicemail fallback)
- Editable persona — tweak tone, name, and prompt without code
- Phone-number-aware routing and business-hours logic
Suggested integrations
HubSpotDon't see yours? Finn plugs into any system via webhooks + API.
Real outcomes
Teams that already shipped.
"70% of production-support calls now contained. 800+ man-hours saved every month. Wait time reduced to under 30 seconds."
David Johnson
Head of HR, Frinks AI
Related playbooks
More for Automotive teams.
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Open
OutboundService Reminder
Meet ServiceBot, an AI assistant specialized in service reminders and maintenance scheduling for automotive services.
OpenFAQ
Questions and answers.
Does Finn integrate with our DMS?+
Reynolds, CDK, Dealertrack, VinSolutions, ELEAD CRM. Pulls customer service history + warranty status before every call so Samantha and Arthur are context-aware.
How does Finn handle service scheduling?+
Pulls live service-bay availability from Xtime or myKaarma, books oil changes / state inspections / tire rotations / brake jobs, sends SMS confirmation.
Can Finn handle Spanish callers?+
Yes. Clone the agent per language. Spanish + French-Canadian + Korean are the most common dealership pairs. Customer hears their language without routing to a bilingual agent.
What about lease-end campaigns?+
60 days before lease maturity, outbound Arthur reaches out with lease-end options + new-vehicle availability. Books appointments with the right sales rep based on prior buying behavior.
Does this comply with TCPA for sales outreach?+
Finn provides the controls — prior-express-written-consent rule, internal DNC, federal + state DNC. For service customers, calls are service communications with a lighter consent posture. TCPA compliance depends on how you use them; you remain the responsible party.
Ready to ship
Import Customer Support
and go live today.
Every account starts with a 30-minute free trial. No credit card needed.