Skip to main content
All solutions

Fintech · Outbound

Vault

Bank Fraud Verification

Meet Vault, a fraud-verification agent. Vault calls customers to confirm or deny suspicious transactions and flags genuine fraud to the security team.

Book a demo

What it does

Built around four
core capabilities.

1

Transaction confirm

Confirms suspicious transactions and locks cards instantly when fraud is flagged.

2

Fraud flag

Confirms suspicious transactions and locks cards instantly when fraud is flagged.

3

Card lock request

Drives card lock request reliably, every call.

4

Escalation

Drives escalation reliably, every call.

Sample conversation

A typical
outbound call.

Every prompt is editable in the workflow editor after you import the playbook.

Vault (Finn)

Hi, this is Vault calling from Finn. Is this a good time for a quick two-minute call about transaction confirm?

Customer

Yeah, that works.

Vault (Finn)

Great. We spotted a charge for $284 at an electronics store — did you make this purchase?

Customer

No, I haven't been near that store all month.

▸ Captured: Transaction confirm

Vault (Finn)

Thanks — and one more: We spotted a charge for $284 at an electronics store — did you make this purchase?

Customer

Yes, please lock the card.

▸ Captured: Fraud flag

Vault (Finn)

Perfect. I'll route this to the right team and someone will follow up. Have a great day.

How it works

Three steps from
playbook to live calls.

Import

Pick the Bank Fraud Verification playbook and Finn drops the full workflow into your dashboard.

Customize

Tweak the persona, prompts, captured fields, and integrations — no code, just drag-and-drop.

Deploy

Connect a phone number, upload an audience or set up inbound routing, and go live in minutes.

What's included

Everything ships
ready to go.

Pre-built workflow, captures, and integrations — every node editable. Wires into the tools your fintech team already uses.

  • Pre-written outbound opening script
  • Pre-built workflow nodes covering every step
  • Capture fields for transaction confirm, fraud flag, card lock request
  • Recommended voice + language pair for the industry
  • Suggested handoff rules (live agent transfer + voicemail fallback)
  • Editable persona — tweak tone, name, and prompt without code
  • Batch calling and audience CSV upload ready

Suggested integrations

Razorpay logoRazorpayStripe logoStripeSalesforce logoSalesforceZoho logoZoho

Don't see yours? Finn plugs into any system via webhooks + API.

Real outcomes

Teams that already shipped.

"Call abandonment down to 5% from ~30%. 75-80% of inbound calls fully handled by Finn. 24/7 AI coverage replaced 80+ offshore agents."
Shikha Chouksey

Shikha Chouksey

COO & Cofounder, Orbit Wallet

Part of

Fintech solutions

Fraud verification, KYC follow-up, dispute support

See full fintech solution

FAQ

Questions and answers.

Will Vault ask for my card number?+

Never. The template is PCI-DSS hard-blocked from requesting CVV, PIN, OTP, or full PAN. Vault references only the last 4 of the card and the merchant name. Any attempt to elicit full card data is rejected by the prompt guardrails.

How fast does Vault dial after a fraud flag?+

Under 60 seconds. Your fraud-detection webhook fires the moment a suspicious transaction is flagged; Vault is in the customer's ear by the time they'd check the SMS.

Can Finn handle KYC re-engagement?+

Yes — when an applicant uploads 2 of 3 docs, Finn calls within 24h with a personalized SMS upload link for the missing one. Recovers 15–30% of stuck onboardings.

Is Reg E / Reg Z dispute handling supported?+

Yes. The dispute-intake template routes Reg E / Reg Z eligible disputes to the right team with all required fields pre-populated.

Which fraud-detection systems does Finn integrate with?+

Stripe Radar, Sift, Riskified, Forter, Plaid, Alloy. Custom rules engines via webhook. Integration time is typically under a day.

Ready to ship

Import Bank Fraud Verification
and go live today.

Every account starts with a 30-minute free trial. No credit card needed.

Book a demo