AI Voice Assistant
for Customer Success.
NPS surveys, churn save, outage notifications, post-call feedback — the high-leverage CS motions that get cut from the budget when headcount tightens.
Outbound · Activation
Onboarding kickoff calls
Outbound · Retention
Health-score outreach
Outbound · Renewals
Renewal conversations
Outbound · Upsell
Expansion qualification
Outbound · Activation
Onboarding kickoff calls
Outbound · Retention
Health-score outreach
Outbound · Renewals
Renewal conversations
Outbound · Upsell
Expansion qualification
Testimonials
See what customers say about us.
Voice surveys get heard. Detractors come back as quotes you can act on, not just scores.
Within-48h win-back call beats every email cadence we've tested.
Enterprise tier learns about your outage from you — before they learn from their own users.
"70% of production-support calls now contained. 800+ man-hours saved every month. Wait time reduced to under 30 seconds."
David Johnson
Head of HR, Frinks AI
"Call abandonment down to 5% from ~30%. 75-80% of inbound calls fully handled by Finn. 24/7 AI coverage replaced 80+ offshore agents."
Shikha Chouksey
COO & Cofounder, Orbit Wallet
Playbooks
Ready-to-deploy templates for Customer Success.
Import a playbook, tweak the persona, and go live in minutes — every workflow is editable.
OutboundNPS / CSAT Survey
Meet Iris, a friendly survey agent. Iris runs a quick 2-3 question NPS or CSAT loop after a service event and captures verbatim feedback.
Use this playbook
OutboundSubscription Win-Back
Meet Maya, a retention specialist. Maya reaches out to recently cancelled subscribers, listens to the reason, and offers tailored win-back options.
Use this playbook
OutboundOutage Notification
Meet Sentinel, an incident-comm agent. Sentinel calls affected customers during an outage, shares status, and captures impact reports for the on-call team.
Use this playbook
OutboundPost-call Feedback
Meet Echo, a feedback agent. Echo calls immediately after a service interaction to capture a quick rating and a verbatim quote.
Use this playbook
OutboundVoicemail Drop
Meet Whisper, a voicemail-only outreach agent. Whisper leaves a short, warm voicemail when a contact doesn't answer — no live conversation.
Use this playbookHow it works
High-leverage CS motions,
fully staffed.
Voice Feedback
5× the response rate of email NPS
NPS / CSAT survey (Iris)
Triggered post-event (ticket close, purchase, onboarding milestone). Asks the standard 0–10 question + one verbatim follow-up. Flags detractors for human follow-up.
Post-call feedback (Echo)
Calls back within 5 minutes of a support call to capture fresh feedback. The fastest QA loop you can build.
Verbatim quote capture
Every survey produces a quote your CS team can read in context — not just a number.
Churn Save
48-hour win-back call recovers 10–20% of cancelled subscribers
Subscription Win-Back (Maya)
Calls within 48 hours of cancellation. Listens to the real reason (price, missing feature, life event), offers tailored save (pause, discount, downgrade).
Save-offer matrix
Different offers for different churn reasons. Pricing objection → discount. Missing feature → roadmap call. Life event → pause.
Honors 'no' graciously
Never argues. Captures structured reason for product feedback loop, honors permanent opt-out immediately.
Incident Communications
Proactive outage calls preserve enterprise trust
Outage notification (Sentinel)
When on-call confirms an outage, Sentinel dials affected accounts in priority order. Shares status, ETA, captures business impact.
Tiered dial priority
Enterprise tier dialed first, SMB second. Re-dials on resolution to close the loop — turns outages into trust-building moments.
Statuspage integration
Reads from your Statuspage / Atlassian incident status in real-time. Never speculates beyond what the on-call team has confirmed.
Integrations
Plug into your CS stack.
Gainsight, Vitally, ChurnZero, Catalyst. Survey: Wootric, Delighted, AskNicely. Incidents: Statuspage, PagerDuty. QA: MaestroQA, Klaus.
Ready to ship
Easily tailor and deploy
AI voice agents for your CS team.
Move from idea to live voice automation in days, not months. Talk to our team for a tailored quote in under 24 hours.
Pricing
Cut Costs by 90%
with AI Voice Assistants.
Run the surveys + win-back + outage comms that you can't currently staff. Voice AI handles the volume; humans handle exceptions.
Pay only for what you use
$0 to start.
- $0.12 per minute
- 30 mins of free access.
- 50 concurrent calls.
- 42K custom workflows.
Enterprise Plan
For companies with large volumes, data or deployment requirements, or support needs.
- White glove service for your use case.
- Premium support with dedicated solution engineer teams.
- Custom pricing and concurrent calls based on your needs
Built on Finn
Every customer success workflow ships with the same primitives.
F.A.Q
Questions & answers
All accounts start with a 30-minute free trial.
5 minutes is the sweet spot. Beyond 30 minutes, customer recall accuracy drops sharply and feedback gets vague. Finn fires the moment your support ticket closes.
Yes. Wire a webhook that returns the eligible save offer based on the customer's MRR, tenure, and churn reason. Maya reads it back conversationally — pricing objection gets discount, missing-feature gets roadmap call, life-event gets pause.
Reserve voice comms for SEV1 / SEV2. Email + status page handle SEV3 and below. Sentinel dials enterprise tier first, then SMB, then re-dials on resolution to close the loop.
Typically 3–5× email NPS response. Detractors especially are more likely to respond to voice — the people you most need to hear from.
Yes — post-call structured data (NPS score, churn reason, save outcome) pushes to your CS analytics tool via webhook. Full event log appears in the timeline.
Get started
Hire Finn and scale with confidence.
Move from idea to live voice automation — securely, reliably, and without operational risk.
Fort-nightly Launches
We move quickly and get you what you need
Powerful Tools
Pre-built dashboards, reports, automations, more