Subprocessors

To deliver our AI voice-agent services, AIforge Tech Private Limited (operating as Finn) engages the third-party subprocessors listed below. Each is bound by data-protection obligations no less protective than those in our Data Processing Addendum, and processes personal data only to provide the function described.

The specific AI providers that process a given call depend on the voice and language-model configuration the Customer selects for each agent. Twilio and Plivo act as Finn’s sub-processors for call origination and termination. The downstream telecommunications networks they route calls over act as mere conduits for transmission — they do not store personal data beyond what is transient to carrying the call — and are not Finn sub-processors. Any Customer-connected integrations (e.g. CRM or calendar accounts) are governed by the Customer’s own agreements with those providers.

Infrastructure subprocessors store recordings and transcripts in the workspace region the Customer selects at provisioning (Iowa, Mumbai, Singapore, Sydney, London, or Frankfurt). The remaining subprocessors process data in the United States or India. The specific processing location for any subprocessor is available on request at support@hirefinn.ai.

Where a subprocessor processes personal data outside the workspace region assigned to a Customer, that transfer is carried out under the Standard Contractual Clauses (or an equivalent safeguard) incorporated into our Data Processing Addendum.

Changes to this list

We update this page when we add or remove a subprocessor. As set out in our Data Processing Addendum, we provide at least fourteen (14) days’ advance notice of a new subprocessor; customers may subscribe to that notice by contacting us and may object to a new subprocessor within that period.

Contact

Questions about our subprocessors? Reach us at support@hirefinn.ai.