Travel · Outbound
Travel Itinerary Confirmation
Meet Lila, a travel concierge. Lila confirms flights, hotel check-ins, and ground transport ahead of a customer's trip.
What it does
Built around four
core capabilities.
Flight confirm
Drives flight confirm reliably, every call.
Hotel check-in
Drives hotel check-in reliably, every call.
Ground transport
Drives ground transport reliably, every call.
Special requests
Drives special requests reliably, every call.
Sample conversation
A typical
outbound call.
Every prompt is editable in the workflow editor after you import the playbook.
Lila (Finn)
Customer
Lila (Finn)
Customer
▸ Captured: Flight confirm
Lila (Finn)
Customer
▸ Captured: Hotel check-in
Lila (Finn)
How it works
Three steps from
playbook to live calls.
Import
Pick the Travel Itinerary Confirmation playbook and Finn drops the full workflow into your dashboard.
Customize
Tweak the persona, prompts, captured fields, and integrations — no code, just drag-and-drop.
Deploy
Connect a phone number, upload an audience or set up inbound routing, and go live in minutes.
What's included
Everything ships
ready to go.
Pre-built workflow, captures, and integrations — every node editable. Wires into the tools your travel team already uses.
- Pre-written outbound opening script
- Pre-built workflow nodes covering every step
- Capture fields for flight confirm, hotel check-in, ground transport
- Recommended voice + language pair for the industry
- Suggested handoff rules (live agent transfer + voicemail fallback)
- Editable persona — tweak tone, name, and prompt without code
- Batch calling and audience CSV upload ready
Suggested integrations
Don't see yours? Finn plugs into any system via webhooks + API.
Real outcomes
Teams that already shipped.
"TOFA launched a national campaign with Finn — 10K+ calls daily and seamless human escalations."
Alice Smith
Senior Engineer, Gofts
FAQ
Questions and answers.
How can AI phone agents improve hotel booking and guest services?+
AI-powered phone agents streamline hotel booking, reservation management, and guest inquiries by providing real-time availability, room upgrades, and automated booking confirmations. With AI integrated into hotel management systems, guests can modify reservations, request amenities, and get instant answers to FAQs without waiting on hold.
Can AI handle inbound calls for hotel reservations and service inquiries?+
Yes! Finn automates hotel front desk operations by handling inbound calls for reservations, checking room availability, and processing booking modifications. AI also routes calls to the right in-house agent for services like spa bookings, dining reservations, or concierge support, enhancing the guest experience.
How does AI improve campground and resort booking processes?+
Finn automates campground and resort reservations by calling campgrounds, retrieving real-time availability, and placing reservations for millions of users. AI eliminates manual booking errors, improves efficiency, and ensures seamless reservation management for vacation rental platforms and travel agencies.
Can AI assist with hotel customer service and troubleshooting guest issues?+
Yes! AI-powered virtual assistants handle guest service requests, service troubleshooting, and common inquiries related to WiFi issues, housekeeping, billing, and check-in/check-out times. AI reduces front desk workload, shortens wait times, and ensures a smoother customer service experience.
Ready to ship
Import Travel Itinerary Confirmation
and go live today.
Every account starts with a 30-minute free trial. No credit card needed.